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Patient Story

Sarah's Story | Urological care at Welbeck

Looking for more holistic care, Sarah came to Welbeck and received expert urogynaecology support, a clear long-term plan for managing UTIs, and care in a calm, supportive environment.

    Sarah's Story | Urological care at Welbeck

    I have a very complex medical history, and NHS clinicians simply don’t have enough time in consultations to assess my complexity holistically. This is what led me to seek care at Welbeck.

    From the moment I arrived, my initial impression was that the environment was very calm, peaceful, and highly professional. The staff were highly professional throughout—extremely efficient, helpful, and supportive.

    I saw a urogynaecologist and was extremely impressed by his knowledge, expertise, professionalism, and passion for patient care. At one point, I wasn’t feeling very well and became quite upset, but I was struck by how kind and compassionate my clinician was in that moment.

    A supportive and personalised approach

    My appointment helped me come up with a long-term plan for managing my UTIs—something I had struggled to get through the NHS, where my concerns were often dismissed. The environment at Welbeck is very supportive, and I was sent a clinic letter very quickly with a thorough management plan.

    I am autistic and often find NHS hospitals overwhelming from a sensory perspective, so the calm and considered environment at Welbeck made a real difference to my experience.