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Accessibility Statement

This website is run by Welbeck. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings

  • zoom in up to 400% without the text spilling off the screen

  • navigate most of the website using a keyboard or speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website's accessibility

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text

  • most older PDF documents are not fully accessible to screen reader software and there is no PDF size indication

  • we do not mark some icons as “decorative” or hidden from screen readers, so some icons will be read out by screen readers

  • some of our button styles do not meet sufficient colour contrast requirements against specific banner backgrounds

  • there is missing alt text on our images

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: website@welbeckhealth.com.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Welbeck is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email: website@welbeckhealth.com

We’ll consider your request and get back to you in 7 working days.

Non‑accessible content

Missing alt text

Some images on welbeck.com do not have appropriate text alternatives. This includes images where the 'alt' attribute is missing entirely, as well as informative images where the alt text is empty or does not adequately describe the image's content or function.

This fails WCAG 2.2 success criterion 1.1.1 (non-text content, level A). This affects users of screen readers and other assistive technologies, who may either hear the image's filename read aloud in place of meaningful alternative text, or miss information conveyed by the image entirely.

What we're doing to fix it

We are addressing this in two parts:

  • A full audit of images across the site is underway, and missing or inadequate alt text is being remediated within our content management system

  • Changes are being made to our content models and front-end implementation so that alt text is captured as a required field at the point of upload, and decorative images are explicitly marked as such (rendering alt="")

Editor guidance on writing effective alt text will be published internally to support ongoing content authoring. We expect this work to be complete by 30 June 2026.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are actively working to improve the accessibility of www.welbeck.com. This includes:

  • reviewing and improving document and image accessibility

  • improving colour contrast and focus indicators

  • enhancing keyboard navigation and screen reader compatibility

  • ensuring content reflows correctly at higher zoom and text spacing adjustments

  • carrying out periodic accessibility audits

Preparation of this accessibility statement

This statement was prepared on 29 January 2026. It was last reviewed and updated on 22 May 2026.

This website was last tested on 4 February 2026 against the WCAG 2.2 AA standard.

We carried out a self-assessment done by the marketing team and our developer agency.

The most viewed pages were tested using Microsoft Narrator, keyboard tabbing and colour contrast checkers by our website team.

We plan to further audit the website to ensure it continues to meet WCAG 2.2 AA standard.