Frequently asked questions

Opening hours vary for each of our centres, so please check their page for specific information.

For general enquiries you can reach our team by phone on 020 3653 2000 or email info@onewelbeck.com. Contact details for each specialist centre are listed on our Contact Us page.

All our specialist centres are conveniently located within one building at 1 Welbeck Street, W1G 0AR. You can find full directions and maps on our type: entry-hyperlink id: 3Q7TOA6JL5p46yUww8HiIO.

You can book directly with each of our centres by phone or email, and some services also offer online booking. You can find contact details for each centre on their type: entry-hyperlink id: 5SsRcp8MoG38vPrQZFSoGc, and more information about becoming a patient on our accessing private healthcare page. 

You can book a follow-up appointment directly with the centre if you’d like to discuss your results, or your consultant’s office may arrange this for you. If you’re unsure whether you need a follow-up, our team will be happy to advise.

Private health insurance usually covers the main elements of private care, such as initial and follow-up consultations, most diagnostic tests, and many day-case or outpatient procedures. However, what’s included varies significantly between insurers and individual policies, so it’s important to check your cover before booking. Some policies restrict which consultants you can see, which hospitals you can use, or how much outpatient care is included each year.

Most insurance policies also have exclusions. These commonly include GP appointments, prescriptions, cosmetic treatments, emergency care, and any treatment that began before the policy was active. Your insurer will be able to confirm exactly what is and isn’t covered under your plan. For more detailed guidance, visit our full guide on paying for private healthcare.

Please contact the centre as soon as you know you can’t attend, and they’ll be happy to help you rearrange for a more suitable time. We have a 24-hour cancellation policy, so a fee may apply if you cancel late or don’t attend a scheduled appointment. You can read more in our Terms and Conditions.

Yes. You’re welcome to bring a partner, friend, or family member for support. They can wait with you in the waiting area, and in most cases can join you for the appointment, unless the clinical setting requires them to wait outside. Your centre will let you know in advance if this is the case.